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Responsibilities:
1.Assist the branch in day-to-day communication and follow up with administrative tasks such as meeting, travel schedule and general enquiries of process and policy;
2.Assist the branch manager to monitor the outcome and KPI of sales team. Coordinate with training projects to improve the competencies of sale team.
3.Oversee onboarding and offboarding process on both branch and broker levels, including processing and reporting, to ensure all tasks are completed timely and accurately;
4.Make proactive phone calls to branch network to increase engagement level, such as welcome call, check-in call, trouble-shooting call and exit call;
5.Oversee lease agreement, move-in and move-out for the entire branch network;
6.Proactively communicate with branch managers to create safer, heathier work environment and consistent branding for branch network;
7.Manage milestone and celebration for brokers, branches and business partners to create an inclusive cultural environment for Award Mortgage.
工作職責(zé)：
1.協(xié)助海外分公司的日常溝通和跟進(jìn)行政事務(wù)，如會(huì)議、差旅安排、流程和政策的一般查詢；
2.協(xié)助海外分公司經(jīng)理監(jiān)督銷(xiāo)售團(tuán)隊(duì)的業(yè)績(jī)和KPI。協(xié)調(diào)培訓(xùn)項(xiàng)目，提高銷(xiāo)售團(tuán)隊(duì)的能力；
3.監(jiān)督海外分公司和員工的入職和離職流程，包括處理和報(bào)告，確保所有任務(wù)及時(shí)準(zhǔn)確地完成；
4.主動(dòng)致電分公司網(wǎng)絡(luò)以提高參與度，如歡迎電話、登記電話、問(wèn)題解決電話和離職電話；
5.管理海外分公司的租賃協(xié)議和合同等；
6.主動(dòng)與分公司經(jīng)理溝通，為業(yè)務(wù)團(tuán)隊(duì)創(chuàng)造更安全、更健康的工作環(huán)境；
7.管理經(jīng)紀(jì)人、分支機(jī)構(gòu)和業(yè)務(wù)合作伙伴的里程碑和慶祝活動(dòng)，為業(yè)務(wù)團(tuán)隊(duì)創(chuàng)造包容的文化環(huán)境。


Requirements:
1.1-2 years’ experience in sales or operational support role;
2.Excellent communication and stakeholder management skills;
3.Self-starter with strong problem-solving skills and ability to work under pressure;
4.Proficiency in Microsoft Office (Word, Excel and PowerPoint);
5.Working knowledge of Salesforce or any database system is highly regarded;
6.Proficiency in both English and Mandarin Chinese.
崗位要求：
1.1-2年銷(xiāo)售或運(yùn)營(yíng)支持工作經(jīng)驗(yàn)；
2.優(yōu)秀的溝通和利益相關(guān)者管理技能；
3.工作積極主動(dòng)，有較強(qiáng)的解決問(wèn)題能力和抗壓能力；
4.熟練使用Office辦公軟件（Word、Excel、PowerPoint）；
5.具備Salesforce或任何數(shù)據(jù)庫(kù)系統(tǒng)的工作知識(shí)；
6.熟練掌握英語(yǔ)和普通話。


工作時(shí)間：7:30-16:30。