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Exp Cust Exp Professional,Xi'an,BA
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
80Processing Returns
80Customer Invoicing
80Deliver Forecast Reports
80Order Processing
WE VALUE
80A broad knowledge of principles and best practices in (customer service)
80Excellent team and communication skills
80An ability to take initiative and work with limited direction
80An ability to influence at the operational level
80Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems